General sales conditions

  1. The goods travel at risk of the Customer
  2. All prices are without VAT and ex works (Incoterms 2020). Shipping costs are calculated based on distance and weight/volume of the parcel.
  3. We don’t accept unauthorized returns and complains, after 15 days from goods receipt. Any change in colour may depend on the fabric’s washing.
  4. All requests for items which are not included in the pricelist (for colour, size, etc..), are accepted only after confirmation of DUE S.r.l.’s quotation, that will be sent to the Customer within 30 days.
  5. In case of payment’s delay there will be interests to pay. The interest rate will be calculated according to the discount given by adding three points of percentage.
  6. Payments must be made directly to the company, and we don’t recognize those made to others, if there’s not a special mandate. Unless different formal agreements, Customer will pay 30% in advance of the order’s value at the purchase’s confirmation, and the rest before the shipment.  In case that Customer delays for more than 5 days to pay the rest of the invoice, DUE S.r.l. can claim a contribution for the warehouse’s handling of € 50,00 – VAT excluded- per day, until the order will be picked up. All changes to the order will be rejected, if they are communicated after our order’s confirmation.
  7. Each order proposal must be accepted by the seller. In case of no formal acceptance of the order by DUE S.r.l. within 30 days of receipt, the order will be understood as accepted. In Case of first orders, the minimum amount will be agreed with DUE S.r.l., this is to guarantee the right quantity and variety of assortment for the sales point. For further orders, it’s DUE S.r.l. light not to accept orders for a total amount of less than € 300,00 excluding VAT. DUE S.r.l. will inform the Customer in case of deliveries longer than 30 working days from the order.
  8. During the month of December, DUE S.r.l. may decide not to accept orders for articles with different colours, sizes or fabric than the ones on the pricelist. During the same period, the delivery before Christmas will be guaranteed only for orders received by the end of November.
  9. For any dispute, the jurisdiction is located in Padova (ITA).

The clauses in paragraphs 4,5,6,7,9 are herewith approved. Inform us about any errors / omissions on your personal and fiscal data. Without your communication, the data on our order’s confirmation will remain valid, and we’ll be not responsible in case of sanction.

We hereby agree with the data processing, as Art.13 of the Legislative Decree No.196 dated 30th June 2003 and GDPR 2016/679.